Navigating disputes with confidence with UnderControl's expert dispute resolution advice and assistance
When a client disputes your account, debt collection agencies are limited in their ability to pursue the debt. In such cases, our experienced team can provide expert advice on how to proceed. We can help you explore options for resolving or mediating the dispute, and guide you through the process.
If direct resolution efforts fail, mediation can be a valuable next step. An independent mediator helps both parties negotiate a mutually acceptable agreement. If mediation is unsuccessful, the Disputes Tribunal offers a less formal and cost-effective alternative to court proceedings for debts up to NZ $30,000.
We can assist with preparing and filing the necessary paperwork and represent you in the tribunal hearing, where both parties can present their case and evidence, leading to a legally binding decision.