Question 1

How does debt collection work in New Zealand?

Accepted Answer

In New Zealand, debt collection agencies like UnderControl contact debtors on your behalf using ethical, legal methods to recover unpaid amounts. We work under your company name to protect your business relationships while pursuing outstanding invoices. If informal recovery fails, we can assist with Disputes Tribunal claims or legal escalation.

Question 2

How much does a debt collection agency charge in New Zealand?

Accepted Answer

Fees vary depending on the service. UnderControl Credit Management offers flexible arrangements including hourly credit management, commission-based debt recovery, and fixed-fee services for FeeSynergy clients. Contact us for a no-obligation conversation about your specific situation.

Question 3

Can you collect debts anywhere in New Zealand?

Accepted Answer

Yes. While we are based in Christchurch, UnderControl Credit Management works with businesses throughout New Zealand including Auckland, Wellington, Dunedin, Hamilton, Napier, Nelson, and beyond. Our team works remotely as well as onsite.

Question 4

Do you work under our company name?

Accepted Answer

Yes. One of our key points of difference is that we operate under your company name. Your clients see us as your internal credit manager, not an outside agency. This protects your business relationships while we recover what you are owed.

Question 5

How experienced is UnderControl Credit Management?

Accepted Answer

UnderControl Credit Management has over 25 years of experience in debt collection and credit management in New Zealand. We have maintained zero regulatory complaints throughout our entire operating history.

Get in touch with the UnderControl team

For all your businesses debt recovery solutions and advice contact UnderControl Credit Management servicing New Zealand wide